How to Clear Cache and Cookies on Mac or PC in Chrome, Firefox, and Microsoft Edge

How to Clear Cache and Cookies on Mac or PC in Chrome, Firefox, and Microsoft Edge

If a website is not loading properly, looks outdated, or you are having trouble signing in, clearing your browser’s cache and cookies can often fix the problem.

This guide explains how to clear cache and cookies on either a Mac or PC for Google Chrome, Mozilla Firefox, and Microsoft Edge.

Before You Start

Clearing cache and cookies may:

  • Sign you out of websites
  • Remove saved site preferences
  • Require websites to reload content the next time you visit

If possible, make sure you know your usernames and passwords before continuing.

Google Chrome

On Mac or PC

  1. Open Chrome
  2. Click the three-dot menu in the top-right corner
  3. Select Delete browsing data
  4. Choose a Time range
    • To fully clear stored data, select All time
  5. Check:
    • Cookies and other site data
    • Cached images and files
  6. Click Delete data

Shortcut

  • Windows: Ctrl + Shift + Delete
  • Mac: Command + Shift + Delete

Mozilla Firefox

On Mac or PC

  1. Open Firefox
  2. Click the menu button in the top-right corner
  3. Select Settings
  4. Click Privacy & Security
  5. Scroll to Cookies and Site Data
  6. Click Clear Data
  7. Check:
    • Cookies and Site Data
    • Temporary Cached Files and Pages
  8. Click Clear

Alternative shortcut

  • Windows: Ctrl + Shift + Delete
  • Mac: Command + Shift + Delete

This opens the recent history clearing window, where you can choose what data to remove.

Microsoft Edge

On Mac or PC

  1. Open Microsoft Edge
  2. Click the three-dot menu in the top-right corner
  3. Select Settings
  4. Click Privacy, search, and services
  5. Under Clear browsing data, click Choose what to clear
  6. Choose a Time range
    • To remove everything, select All time
  7. Check:
    • Cookies and other site data
    • Cached images and files
  8. Click Clear now

Shortcut

  • Windows: Ctrl + Shift + Delete
  • Mac: Command + Shift + Delete

After Clearing Cache and Cookies

Once the browser data has been cleared:

  1. Close the browser completely
  2. Reopen it
  3. Return to the website and try again

If the issue continues, try using a private/incognito window or a different browser to see whether the problem is browser-specific.

Troubleshooting Tips

If clearing cache and cookies does not resolve the issue:

  • Restart your computer
  • Make sure your browser is up to date
  • Disable browser extensions temporarily
  • Try another internet connection
  • Contact support if the issue still persists

Need More Help?

If you continue experiencing issues after clearing cache and cookies, please contact our support team and include:

  • The browser you are using
  • Whether you are on a Mac or PC
  • A description of the issue
  • Any error messages you see